Last week I was alerted by a viewer in Harrod that he called the telephone number we advertise for getting a converter box, and was told that he was not eligible.
Upon further investigation I found out that the database used to verify a viewer's location is the same one as the U.S. Post Office uses for verifications of addresses.
If you should be disqualified from getting a converter because of an address problem, check to make sure your address is correct. I know this sounds silly, but sometimes the address people use in a community is not the legal address.
For example, 12345 Main North is not the same as 12345 N Main Street, although people in the community accept this as a good address, and you're probably still getting mail from your local post office.
If you have a problem there are two ways to check your address. You can contact your county office to get the legal description, or contact the U.S. Post Office.
You can go to http://zip4.usps.com/zip4/welcome.jsp and put in your address for confirmation.
WLIO can not resolve your problem.
Also, be sure you are going to the CORRECT web site. I had a viewer call me saying that we were advertising a porn site! When I investigated I found that some unscrupulous scammer had purchased a .COM domain name that sounds like the DTV2009.GOV web site. Make sure you type in the correct name.
The web site for applying for a coupon is secure, which means when you log in you'll see the URL as https://www.dtv2009.gov. Note that it's HTTPS and not HTTP. If you are seeing another address which is not secure, or if you are being directed to a .com site and asked to give personal information, you are likely being scammed.
To get a converter you will NEVER be asked to provide personal banking data, credit card numbers, or asked to pay a fee for application.
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