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http://www.cbs8.com/global/story.asp?s=9868675
ENGINEERING REPORT FROM KSWB, SAN DIEGO'S NIGHT LIGHT STATION
Surprisingly, we've received very few calls on the DTV change. We had set up a mini-call center to answer what we thought would be the deluge of calls coming in, but there were only 25 yesterday and five today, and the receptionist handled all except one or two of them. I had created a FAQ book for those who would be manning the call center and the receptionist had a copy. [That's all she needed to do the job.]
Very few of the calls were complaints; the majority were people who needed to rescan their tuner, or who wanted to know where they could get a DTV tuner. The fact that we are the designated Night Light channel may have helped; users tuning in at least got some information so perhaps not as many needed to call.
As I mentioned, we've only had five calls so far today.
We thought we might get more after going through Prime Time last night, but it didn't happen. We are very pleased and very relieved. It looks like San Diego was more prepared than we had expected.
Mia Romano, KSWB Engineering
February 19, 2009 -- 3 PM PST
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