Today I received a call from a business person in the 1500 block of Neubrecht Road. She was mad at the fact that channel 8 on her TV keeps cutting in and out on her TV. For those of you that don't know where this is at, it's roughly 2.5 miles east of our transmitter. Her voicemail stated that we (WLIO) needed to "get it together".I called her back and tried asking some questions. She said she didn't have an indoor antenna, but her brother who is an electronic genius installed the antenna. I asked if she knew the model of the antenna. The answer was no. I asked if it was a UHF only antenna, and I explained that VHF signals are not often received on UHF antennas. In sort of an indignant voice she said "I don't think my brother would have gotten the wrong antenna." In the end there was nothing I could do because she was convinced it was our fault.
I tried to explain there are people in Findlay, B.G. and Sidney watching us with no problem, and she is the only person who complained. That, to me, would want me to check my antenna system. But I don't think she wanted to listen. This is sad because in 99% of the reception cases, by going over what is happening, we can resolve reception problems. This is where the collective sigh comes in.
The irony is, a friend and I were thinking of contacting their company for some work on one of our custom projects. Judging from the conversation, I don't think that's going to happen now. Cue Homer - "DOH!"
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